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Posts: 1
Registered: ‎09-01-2019

Complaint regarding Elite helpline

Robert, a supervisor at the Elite Rewards call center said, "nobody is going to assist you" just before hanging up on my call.


I am disappointed in the professionalism and structure of the company that I have experienced today. I called to inquire about a My Best Buy promotion that issues coupons during your birth month. I was repeatedly told the same canned line that they are "random", which is not stated anywhere on the website. That they can't provide any assistance, and that they can only direct me to the feedback button. I repeatedly asked for a phone number, transfer or other contact info to someone who could do better than just the same short script, but was told "we don't handle that information". I find it hard to believe that such a large company doesn't have a dedicated customer satisfaction department with the means and authority to address customer issues that are not fixed by the short script that was read to me today.


I was looking forward to going shopping in store for a few tech items to take with me on deployment in a few weeks. Probably getting that last bit to bump my elite status out another year, but this has completely sapped my enthusiasm for the whole thing.  I get that people can't do more than they are authorized to by the company, but someone should be able to at least provide a path towards addressing complaints.  I wasn't even pointed in this direction, I wandered here after being told I would have to "google the information I am looking for if I want to make a complaint"





Posts: 1,977
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Registered: ‎10-19-2017

Re: Complaint regarding Elite helpline

Hey, Donald,


Thanks for taking the time to reach out to us on the Best Buy forum with your feedback about your recent calls to our customer service line regarding the My Best Buy program’s 10% Birthday Coupon. While it sounds like it could have certainly been communicated in a more professional manner, it is correct to say that not all customers will receive this promotional offer for their birthday. To ensure your best chance of receiving such a coupon, have your correct, up-to-date email attached to your account since the 10% birthday coupon is delivered via email.


As for recording your feedback about your calls and how you feel about this particular coupon not going to all My Best Buy members, I’d be happy to record that here at the Corporate office so that it is available for any potential training or coaching opportunities as well as if any changes to coupon distribution are considered in the future. We truly value the insights of our customers as they are one of the best ways to know what we’re doing right and how we can provide better services. To ensure I have the most accurate information, can you please send me a private message with your full name, phone number, and email address? The private message option should be in my signature below this post.



Kayla|Social Media Specialist | Best Buy® Corporate
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