10-08-2018 05:02 AM
I had a reward certificate auto-issued before I became Elite and I was hoping that the point banking would put those points back into my account, but it seems like that did not happen. Could someone help get the $10 worth put back in my account. Thanks.
10-09-2018 10:20 AM - edited 10-09-2018 10:21 AM
Good morning NeoQuintessence,
Welcome back and congratulations on reaching My Best Buy Elite status! It's great to hear you're aware of your benefits, such as point banking. With that said, once you select point banking as your certificate preference, it would not retroactively convert any certificates back into points, but merely prevent certificates from being automatically generated. Under our My Best Buy FAQ, once a certificate has been generated, we would be unable to convert it back into points.
I would like to review your account with you in further detail though, so I am sending you a private message. Please keep an eye on your inbox via the envelope icon in the top right corner of the page.