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Posts: 1
Registered: ‎09-04-2019

sedgwick Claims

[ Edited ]

Like most customers I am noticing on this site I have had an absolutely horrific time dealing with Sedgwick. This process started with a claim to the installers. That claim was denied with no research being obtained. I reached back out to them asking them why it was denied and they would not respond. After that I contacted Best Buy again who forwarded me to Sedgwick. After submitting all of the information they requested I received an email that they would offer $200 for a repair which cost $1000.  This process started in March and is now September. After NUMEROUS attempts I have not received any reply to my email or voicemails inquiring as to how this decision was made.  I even called and left message at Sedgwick for Shelly Bass' superior with no response. I feel completely taken advantage of and disrespectfully ignored throughout this whole process.  Claim number {removed per forum guidelines}.  This process started in January and 8 months later I am still left in the dark. Please help me get this settled! 

Posts: 351
Topics: 8
Kudos: 62
Solutions: 18
Registered: ‎11-23-2018

Re: sedgwick Claims

Hi, ToddSch,


Thanks for creating a profile and connecting with us here on the Best Buy Forums! Welcome to this great community, although we do wish you joined under better circumstances.


While these claims are handled by Sedgwick, and we have no impact on these claims, I’d be happy to see if I can assist with getting you some clarification. To get started, can you please send me a private message by clicking on the blue box in my signature below? Please include your full name, email, phone number, and claim number in the private message.



Quinton|Social Media Specialist | Best Buy® Corporate
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