10-20-2018 10:58 AM
My home advisor is GREAT! But the Geeks Squad has completely failed us in scheduling. I paid in full for my products and installation more than 3 weeks ago. It was supposed to happen yesterday. They didn’t bother to call or apologize or explain. Just left the home advisor to do the set up which she did, but she cannot do the wall mount on the tv. I am so angry that I have scheduled so many things around this and they didn’t bother to reach out to me and discuss. I resent being charged in full and then having to wait a month with no confidence that they will show up on the next promised date. If they don’t show up Wednesday the next scheduled time....and don’t call me then it’s social media warfare!
10-22-2018 02:12 PM - edited 10-22-2018 02:13 PM
Good afternoon LindaFieth,
Welcome to our forums. We expect our customers to have a positive experience with any services our Geek Squad performs, so I’m sorry to hear after such a great start with your In-Home Advisor, your experience seems to have ended on such a sour note. I realize I may not be able to undo any disappointment this installation delay has caused, but I truly regret the inconvenience this experience has caused you.
It sounds like your wall mounting service has been rescheduled, and I’m optimistic your experience will go smoothly from here on out. If you continue to run into any issues with this service, please don’t hesitate to visit our Support Forums again, and we’ll be happy to offer any additional assistance we can.