08-14-2019 11:27 AM
08-15-2019 02:22 PM
Welcome to the Best Buy Support Online Forum Community! Purchasing a new OTR microwave is a very exciting purchase. Thank you for choosing Best Buy for your purchase. We’re sorry to hear that your installation didn’t go as planned and partnering with your local Best Buy for further assistance didn’t result in a resolution. We’d be happy to see how we can point you in the correct direction on this matter for some further assistance.
We’d highly recommend reaching out to our dedicated support line at (800) 304-1259 to discuss your concerns and how we might be able to assist you further. Our Geek Squad Client Care team would be best positioned to assess the venting issues and determine the best path to assist. If you’re looking for assistance with the damage to your cabinetry, we’d recommend giving Sedgwick Claim Management services a call at (800) 620-7409.