07-12-2019 02:33 PM
I bought a dishwasher on 6/28/19 and it was supposed to be installed on 7/2/19. I waited all day and NO CALL or NO SHOW. I had to call the local Pensacola store twice. The manager was suppose to call back, but never did. The california call center and said it would not be installed until the 5th. I had to wait all over again. This is crazy. No contact to say it would be late is beyond sorry for a company like best buy. Dont think I would buy again. All they offered was 50$ for my trouble. Dont they know people have to change their work/life schedule for this. Ended up being 2 days of waiting. Horrible
07-30-2019 11:41 AM
Good Morning, alfred747,
Purchasing a new dishwasher is very exciting! I’m sorry to hear that your installation experience wasn’t ideal. I appreciate the time you’ve taken out of your day to share with us and for your patience as you had waited for our reply. I’d be delighted to see what I may be able to do to assist with any lingering concerns you may have.
Can you please share if you were offered the option to file a formal complaint regarding your experience? I just want to ensure that your feedback and experience were properly documented here at our Corporate Campus. I look forward to your reply!