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New Member
Posts: 1
Registered: ‎07-18-2019

cannot speak with a human

when refrigerator was delivered and old one removed they did tremendous damage to ouside door jam and weatherstripping ( the handles needed to be removed on refrigerator which they didn't do) total door jam and weatherstripping  need to be replaced, and painted  received run around from store manager, finally on my own found their insurer Sedegwick,  they have been notified three reply,  help please

Posts: 842
Topics: 46
Kudos: 252
Solutions: 53
Registered: ‎11-30-2015

Re: cannot speak with a human

Hello, garytighe,


Welcome to our online community! Thanks for making your very first post with us.

We always strive to provide our customers with a world-class delivery experience. I take great pride in my home, and I know that I would be upset if I noticed any damage to it. I would be happy to reach out to Sedgwick on your behalf to request an update on the status of your claim. To get in touch, please send me a Private Message with the following information:

  • Full name
  • Email address
  • Phone number
  • Best Buy order number
  • Sedgwick Claim ID (this would be a 15 digit number, typically ending in -0001)

You can find a link to send a Private Message in my signature.




Fey|Social Media Specialist | Best Buy® Corporate
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