05-12-2019 08:50 PM
05-13-2019 10:08 AM
Hello, Sirsharpz, and welcome to our online community!
Thank you for reaching out for support on our forum and for taking the time to share your recent experience. I can only imagine the frustration and inconveniences you experienced after reading through the series of issues that occurred from start to finish with your washer and dryer purchase. I apologize for the problems you ran into with purchasing these appliances online, using your My Best Buy credit card, receiving your gift cards, and the delivery and quality of your products. I can understand wanting to share this experience and see what can possibly be done now.
That being said, I'd like to start by reviewing your account and purchase. Please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name, below.