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Posts: 1
Registered: ‎07-09-2019

Worst Experience

I recently had the worst exerience at Best Buy. I purchased an A/C with delviery as well as installation. I gave the company a two week window as to prepare my apartment for the installation. The nigth before my installation I recieved a call that Geek Squad could no longer install my A/C. When I asked the tech on the phone if my A/C was still going ot be delivered he said no and that I would myself need to go to the store and pick it up. It has been very hot and this was and exttemely frustrating process back and fourth with BB Custmor Service. Would like a refund. 

Posts: 7,064
Topics: 115
Kudos: 523
Solutions: 392
Registered: ‎12-23-2016

Re: Worst Experience

Hello, aalon711,

Thanks so much for joining us at the Best Buy Community forums. I apologize that your delivery and installation could not be completed. I’d like to take a look into this to see if we can get your refund processed.  

Please send me a private message through the link in my signature below this post. I’ll need your name, email address, phone number, and order number, if you have it. I’;ll check it out and see what’s possible.


Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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