Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 1
Registered: ‎10-29-2018

Worst Experience E v

[ Edited ]

After having 3 TV's purchased and mounted with Best Buy, Geek Squad in the past year, I am quite surprised to have received my worst ever experience with them.  On Friday 10/26/18, I had purchased a 4th 43" Samsung TV from Best Buy.  I also purchased a $199 premium mounting service from Best Buy, Geek Squad to take place on Saturday 08/27/18 between 8-12PM.  Below you will see receipt of that confirmation.  Not, did Best Buy show up, they never called me.  When I tried calling the l local Best Buy Store in Santa Rosa, Ca, I was placed on hold for over 2 hours.  Finally, I called the 888-BestBuy number and was told by the customer service rep., that the 1st available installation date is next Tuesday on 10/30, which I found to be unacceptable.  I couldn’t believe this was happening and I canceled the order.  Terrible experience for any Elite Member who spends so much money at Best Buy when there are other options such as Amazon, eBay.  I hope that I get some type of follow up from Santa Rosa about this experience...

 

Premium TV Mounting TV Connect and Setup Included
Model: TVCONNECT& MNT 50&UNDER
SKU: 3008009
 
 
QTY PRICE
 
1 $199.99
 
 
APPOINTMENT SET FOR:  
 
{removed per forum guidelines}  
 
Add to calendar:
Outlook, iCal, Google,Yahoo, Hotmail
 
 
Appointment Address:
{removed per forum guidelines}

 

 

QTY PRICE
 
1 $399.99
 
Confirmed appointment date
 
 
APPOINTMENT SET FOR:  
 
SAT 10/27
08:00 AM - 12:00 PM
 
 
Add to calendar:
Outlook, iCal, Google,Yahoo, Hotmail
 
 
Appointment Address:
{removed per forum guidelines}
 
 
Highlighted
Posts: 3,012
Topics: 69
Kudos: 144
Blog Posts: 4
Solutions: 148
Registered: ‎04-18-2017

Re: Worst Experience E v

[ Edited ]

Good afternoon saileshpratap-

 

Welcome to the Best Buy forums!  All of our customer’s should be treated with the expert service we strive for, and I’m saddened to hear you’re not receiving the customer service you deserve.  You bet we want to take a closer look into this!

 

That said, I was unable to locate the order in question, please click the blue button in my signature line below, and be sure to confirm your full name, phone number, email address, and order number.

 

I’m looking forward to providing an update as soon as I receive your private message!

Truly,

JJ|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!