10-29-2018 09:12 AM - last edited on 10-29-2018 09:23 AM by Bill-BBY
After having 3 TV's purchased and mounted with Best Buy, Geek Squad in the past year, I am quite surprised to have received my worst ever experience with them. On Friday 10/26/18, I had purchased a 4th 43" Samsung TV from Best Buy. I also purchased a $199 premium mounting service from Best Buy, Geek Squad to take place on Saturday 08/27/18 between 8-12PM. Below you will see receipt of that confirmation. Not, did Best Buy show up, they never called me. When I tried calling the l local Best Buy Store in Santa Rosa, Ca, I was placed on hold for over 2 hours. Finally, I called the 888-BestBuy number and was told by the customer service rep., that the 1st available installation date is next Tuesday on 10/30, which I found to be unacceptable. I couldn’t believe this was happening and I canceled the order. Terrible experience for any Elite Member who spends so much money at Best Buy when there are other options such as Amazon, eBay. I hope that I get some type of follow up from Santa Rosa about this experience...
10-30-2018 12:26 PM - edited 10-30-2018 12:27 PM
Good afternoon saileshpratap-
Welcome to the Best Buy forums! All of our customer’s should be treated with the expert service we strive for, and I’m saddened to hear you’re not receiving the customer service you deserve. You bet we want to take a closer look into this!
That said, I was unable to locate the order in question, please click the blue button in my signature line below, and be sure to confirm your full name, phone number, email address, and order number.
I’m looking forward to providing an update as soon as I receive your private message!