Add Product

Search Results:

New Member
Posts: 1
Registered: ‎12-13-2019

Worst. Customer. Service. Ever.

Shame on you Best Buy for the worst customer service of this shopping season.

After waiting for 2 weeks for my appliances, and nobody showed up in the scheduled time today morning, I decided to call the customer service. The agent just said there was "a delay" and they would  need to reschedule, but only the next Friday, one week away. When I said it wouldn't work because we're going to be out of town, she unceremoniously offered to cancel my order, which I did. But now, another pain to deal with: I bought a package of appliances from the Black Friday offer, which gave $250 in gift cards. But now that I canceled most of the order (only the refrigerator was delivered before), the gift cards are being charged (which would be fair) and are not returnable (not fair) - I took them as part of the offer and since Best Buy didn't honor their side, I should be able to return them. All I can say is that I'm being royally screwed and ripped off.

Well, let's say that was my last time ever buying something from you. And onward to Amazon...

Posts: 3,914
Topics: 80
Kudos: 239
Solutions: 190
Registered: ‎08-21-2017

Re: Worst. Customer. Service. Ever.

Hello, HenriFontana,


Thank you for taking the time to visit here on our community forums. Getting a new set of appliances should be an exciting event so I can understand your frustration to find out there was a delay on this order. While we are typically unable to refund gift cards I would be glad to see if we may have any alternative options available to assist you. If you'd like us to check on this for you can you please send me a private message with your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!