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Posts: 3
Registered: ‎10-31-2019

Where's My TV?

I purchased a TV on 10/26 and had a delivery scheduled for Tuesday 10/29 between 7 am and 9 am. I took the morning off to receive the delivery. Twenty minutes after my delivery window passed, I finally received a voice message and an email informing me the delivery was cancelled due to local weather, and to contact Best Buy to reschedule the delivery. Fine, it's your call, but since it was your decision to cancel, your company should be making the rescheduling calls, not me. I've made 8 different calls to try to obtain delivery of an item I've already paid for, and as yet I have been unable to get a delivery scheduled.


Two days have passed since the original delivery date. About four hours ago I emailed store management and posted to the purchase forum, and still no word from Best Buy. I'm unable to reschedule delivery because my order is stuck in transit, or processing, or whatever. I've been told three different things about when the order's status will change.I can't cancel the order, I can't reschedule. I can't do anything other wait until Best Buy deigns to contact me.


After a horrible experience with Best Buy/Geek Squad as a corporate customer, I've purposely avoided doing business with your company. It's too bad nothing has changed in the years since.

Posts: 2,820
Topics: 94
Kudos: 182
Solutions: 104
Registered: ‎09-29-2008

Re: Where's My TV?

Hi, KlausGut,


Welcome to Best Buy’s online community. I know how difficult it is to take time out of my schedule so I can completely understand how frustrating it is to have to make a new appointment. I would be glad to look in to this to see how I can help.  


Our team will be happy to review your order and see how we can help. In order to best assist you please send us your full name, email address, phone number, and order number in a private message. To send a private message, log into the forum, and select the ‘Private Message’ option from my signature. 

Thank you,

Karina|Social Media Specialist | Best Buy® Corporate
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