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Posts: 1
Registered: ‎07-25-2019

What's the right next step?

Hello Best Buy Support.

Wondering, once I visit the store to register a problem, and the store rep calls the escalation line to open a case, do I just sit back and wait? I was told I would hear back within 48 hours and it's now been a week. I visited the store and they say that they cannot do anything. They seemed frustrated too. What should I do next?

Thanks,

John.

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Posts: 3,914
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Solutions: 190
Registered: ‎08-21-2017

Re: What's the right next step?

Hello, John,

 

Thank you for taking the time to join our community forums. I would be happy to help you look in to the best way to get assistance moving forward. Can you please provide some more details about what has been happening so I can better understand how we can help?

AndrewB|Social Media Specialist | Best Buy® Corporate
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