07-25-2019 10:49 AM
Hello Best Buy Support.
Wondering, once I visit the store to register a problem, and the store rep calls the escalation line to open a case, do I just sit back and wait? I was told I would hear back within 48 hours and it's now been a week. I visited the store and they say that they cannot do anything. They seemed frustrated too. What should I do next?
07-27-2019 02:27 PM
Thank you for taking the time to join our community forums. I would be happy to help you look in to the best way to get assistance moving forward. Can you please provide some more details about what has been happening so I can better understand how we can help?