06-07-2019 05:26 PM
06-15-2019 10:44 AM
I’d like to begin by welcoming you to the Best Buy forums and thank you for sharing your experience with us. We greatly appreciate you taking the time to detail your experience so that we can forward the feedback on to the appropriate parties and continue to improve our processes.
I do understand that a 6-hour delivery window can seem excessive, we typically call the night before to narrow down the arrival window to 2 -3 hours. Did you receive this pre-call? It sounds like there was another miss when you were not contacted to be informed that the delivery would not be able to be completed.
Best Buy does offer price matching for our competitors, and Home Depot is included in the list of competitors we will price match. However, we do need to be alerted at time of sale and the sales associate would then look up the units to validate the price difference. We also do not offer price matching on special holiday sales, such as Memorial Day.
As for the process break down with the system throwing an error at the warehouse, I’d be happy to continue discussing this with you. While I cannot guarantee we would be able to offer any further discount, I’m still happy to investigate this for you.
Please utilize the blue “Private Message” button to the right of my signature, I will need you to confirm your full name, phone number, and email address.