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Posts: 1
Registered: ‎10-26-2018

Washer Machine and Dryer

Dear Customer Service Representative:


Recently, my family ordered a washer and dryer to be delivered to the address associated with the order. On the first week of the delivery, We recieved a dented washer. It also couldn't fit pass the door.

Second, it took until the following week to be delivered a replacement. On that day, the machine wasn't installed at all. My family installed the washer and dryer, but still got charged for it. All that was done was the placement of the washer and dryer. The family just got charged for installation even thought the company didn't install it at all.


From reviews from other customers, Best Buy has been getting bad reviews on customer service and helping their customers with their faulty orders. Mostly, with the electronics and appliances department. Ordering pickup at the store seems to be a better way of getting products online. From experience, Best Buy seems to be troubling at the customer service department and might have lack of knowledge, to help new customers.


If a customer service representative could give insight on the problem of this message. I do understand that the company do give great customer service at certain stores. Checking on how deliveries are being done will also help, so that more problems could be avoided. it'll be deeply appericated.


Thank You,



Posts: 9,117
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Registered: ‎09-29-2008

Re: Washer Machine and Dryer

Hi Pro22356,


I can imagine how frustrating it must have been to receive a damaged washer, and then to install the units yourself. If you paid for installation, and we did not install the units, we should be refunding you the installation charge. Can you send me a private message with your name, you phone number, your email address, and your order number? To send me a private message click on the private message button to the right of my signature.



Allan|Senior Social Media Specialist | Best Buy® Corporate
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