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Posts: 1
Registered: ‎08-23-2019

Waiting... and waiting to be contacted by case agent


I had a delivery and installation issue with an appliance.  I called BB Support, was assigned a case number, and was told that a case manager would contact me back within 24-48 hours.  After a week went by, I still had not been contacted, so I called Best Buy Support again, they resubmitted the request again, and I still have not been contacted.  After five phone calls and hours of being on hold or talking to agents, I still have not been contacted regarding my case, and am getting quite frustrated with BB Support. Please let me know how I can get in contact with a case manager to resolve the issues with my delivery and installation. 

Thank you,


Posts: 3,841
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Registered: ‎11-29-2016

Re: Waiting... and waiting to be contacted by case agent

Welcome to our forums, VL,


Purchasing new appliances should be a fun and exciting experience, so I’m sorry to hear there seems to be an issue with the delivery and installation.  We hope to resolve this issue for you as soon as possible, and I’ll be happy to get you in touch with the appropriate team to address your concerns.


If you’re still awaiting a response from your case manager, I recommend contacting our Geek Squad Client Care team at 1-800-304-1259, 8 a.m.-11 p.m. CT, seven days a week.  This team is fully equipped to address any questions or concerns you might have with your appliance delivery, and I’m optimistic they’ll be able to provide the assistance you’re looking for.



SeanM|Social Media Specialist | Best Buy® Corporate
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