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Posts: 1
Registered: ‎11-07-2018

Twice our delivery has been cancelled..

[ Edited ]

Hello,

 

re: Order # {removed per forum guidelines}

Order date: 11/1/18 

Sales Associate: Andoni W

 

We were scheduled to recieve a dryer with an install this past Monday morning.  We were called stating a mistake was made regarding the install instructions (not our fault, it was whoever made up the order). My husband had told them at the purchase an afternoon appointment would not work due to a doctor appointment made a year ago.  During the phone call with several people we were not able to regain our original appointment. The phone call was left that the person would get back to my husband. No one got back to us and the person scheduled the delivery and install for Monday afternoon when no one would be home. We cancelled it.  Yes, we were angry.  More phone calls brought a Wednesday morning install. This morning we get a call that the truck is dead. The person on the phone left it that our delivery was delayed. My husband just checked on the delivery.  There will be no delivery or install.  We have a install now rescheduled for tomorrow.  There has been no customer service. We have dealt with dishonesty, poor customer service with this purchase.  My husband also stated that in the store he waited 20 minutes for assistance.  He finally went to the general manager of the store to purchase this dryer.  It seems to me that stores would want our business vs. buying on the internet. Even with us calling to resolve this problem we dealt with defensive tactics instead of solutions. Will I speak well of your store. No. We are expecting compensation for our time resolving the probles your store and staff brought upon us. 

Thank you for your quick response.

Rhonda {removed per forum guidelines}

Wayne {removed per forum guidelines}

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Registered: ‎09-29-2008

Re: Twice our delivery has been cancelled..

Hey RhondaSnyder,

 

Having this dryer delivery/install rescheduled would be upsetting to anyone, and I honestly am sorry if this was rescheduled to a day that didn't work with your schedule. It is of course true that unforeseen circumstances can cause us to have to reschedule the delivery/install of an appliance, but we should be rescheduling the appointment for a day/time that would work for the customer.

 

I can tell you that as a company we do not compensate for incidental/coincidental damages, but maybe there is something we can do to make this right for you. Can you send me a private message with your name, your phone number, your email address, and your order number? To send me a private message click on the private message button to the right of my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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