10-06-2018 06:37 PM
10-10-2018 04:26 PM
Welcome to the Best Buy forum! Thank you for reaching out to tell us about your experience with delivery, installation, and haul away of your refrigerator purchase. I appreciate you taking the time as it is only with the feedback of our customers that we can hope to improve. While it sounds like the service with Best Buy did not go as smoothly as we would like, I’m glad to hear that you were able to set up service to fit your situation even if it was not with us.
Generally speaking, it’s a great idea to review your installation area before a service is scheduled to ensure that services can be completed. The Appliance Delivery, Installation & Repair Services page here on BestBuy.com should include much of that information, including measuring tips and information about necessary water shut off valves and potential required additional parts for installation. Though I know you mentioned that you already set up service through another retailer, if you ever do change your mind, please know that you can feel free to reach out to us here on the forum with any questions in the future.