03-12-2020 02:49 PM
03-13-2020 10:29 AM
Welcome to our community, lmfergy.
Time is always an asset that is at a premium and, like you, I depend upon things going right when I engage a service because there's always something else I need to get to. It is certainly frustrating when things don't go according to plan as evidenced by the damaged appliance and the subsequent need to arrange a new delivery. Certainly this is not ideal for you nor for us as we want you to be happy with all aspects of your purchase and I apologize for the inconvenience I know this represents.
As a matter of practice, we try to ensure that appointments are scheduled to meet our customers needs as best we can, including providing the next available date and time for your delivery. You didn't mention, but were you able to schedule a new delivery for Monday?
03-13-2020 11:14 AM
03-13-2020 01:32 PM
In all truth, we would have preferred that the appliance we attempted to deliver had not been damaged so that you would now be happy with your purchase experience. I apologize for any disappointment or frustration that has been created for you, including over the new delivery date.
Please do let us know how the delivery goes on Monday. If you can, I hope you have a good weekend.