08-22-2019 11:29 AM
On Friday, 16 August, I placed an order online for a 65" Vizio P-series TV that was available for in store pickup. On Saturday, 17 August, I went to the store and having further considered my options, decided I'd rather get the 75" version of the same Vizio P-series TV. This tv was not availabe in store however, so I spoke with an employee and he printed out a couple of papers and said that I could go to customer service and pay the difference between the TVs and get the 75" TV delivered on Monday, 19 August. The process seemed simple enough with customer service, they decided the easiest thing to do would be mark the 65" TV as picked-up and returned, even though I never touched or even saw the TV, and then credit that towards the 75" tv. The receipt showed I was scheduled to have the TV delivered on the 19th, between 7am and 1pm.
08-23-2019 11:35 AM
Hi there, muhrton,
Welcome to the Best Buy Forums and thank you for taking the time to write in to us.
I'm sorry to hear about what has happened regarding the delivery of your TV. Upgrading to a new TV should be an exciting time, and I can most certainly understand how you might have been feeling given the amount of times that this was rescheduled and the measures that was taken to make sure that either you or your family was available for that delivery. We appreciate your flexibility given the circumstances around this. We never intend for any of our members to feel this way, and we apologize about any inconvenience this has caused you. Although you were ultimately able to cancel that order, this is not the experience we'd want you or any of our members to go through.
If I could assist in any other way, or if you'd like me to document your feedback into our internal corporate system, please just send me a private message by clicking the button below in my signature. Thank you for taking the time to share your feedback, and we hope that you give us the opportunity to better serve you in the future.