10-17-2018 03:47 PM
I recently order and dishwasher from the Best Buy in Tacoma. The salesman and appliance representative was great in helping with our purchases. Where the failure came in was with the delivery and installation. After not recievin a call around 11:00 I got worried and called Best Buy customer service assuming I would have at least recieved a call by the delivery personnel. After being forwarded twice and put on hold for 30 mins they told me he would be an hour out. What i found out during the process below. And my second call after 12:15 pm.
Best Buy subcontracts their deliveries through Intalls Inc in the Tacoma area. Install INC then contracts out all deliveries to a third party contractor. When I called Install INC at 713-363-1333 they told me the representative David had a couple deliveries before mine and he will be there within 30 mins. At 43 miniutes later I recieved a call saying he was on his way. Come to find out he only had two calls mine and one other. It is now currently 1:05 pm and he just showed up and said, "I am sorry this is not my issue but I was givnen the time of 7am-1 pm into deliver it." Once he arrived be began to break the current dishwasher down, and bumped the pluming with his body. Then began to tighten more of the plumbing down only to snap the sink nut in half.....Accident, but it just added to the event. He is currently installing the dishwasher and he will still need to run to Home Depot or lows to get the part. I do not know how much longer this will take.
I added this to the forum as my day has been wasted at work and my evening with my kids, as I will still have to go into tonight to play catch up for the day of lost work. If i knew the free installation and delivery would have been this rough, i would have just put it in myself. Still waiting for the install completion and then the delivery/Plumber to head to Home Depot to get the parts to repair my sink.
Good times.....you just can't make this stuff up.
10-19-2018 08:27 AM
Welcome to the Best Buy Forums!
I truly appreciate you being a loyal customer and choosing us to purchase your new dishwasher. Home delivery and install is meant to go smoothly and professionally, and most of all timely. We always expect our employees and third-party companies, from top to bottom, to conduct themselves as professional as possible in every situation. I would be as upset if this were to happen to me. I am here to help where I can and look into this further for you.
Please, send me a private message by using the link in my signature below this post with some order details. Send me your Customer Service PIN off your receipt or order number, full name, phone number, and e-mail connected to your BestBuy.com account. To send me a private message, log into the forum and select the blue button found in my signature. I look forward to hearing from you.
10-23-2018 08:18 PM
So I would love to post my email the private message I just recieved. It is another person from Best Buy telling my how their coporation is to "Big" and they would have to reach out to the store i bought my item from to help resolve any issues. They also suggested I put in a claim with what looks to be a third party "Sedgwick"?? So yet again me taking more of my time to re-type more information. Instead of their system talking to one another, or even the company handle this problem.
I hope this helps people as they look to see whether or not their time is worth possible issues and how the company handles problems. Really disappointed in the service and even more now the company.
10-25-2018 10:43 AM
Good morning TacomaCustomer-
Damages to your home are not something we want to take lightly, especially when it involves plumbing. I mentioned reaching out to the store so they could take note, and immediately address your concerns, and I realize now the plumbing has been repaired, and I'm very grateful to have read this in your private message. I'd be more than willing to get you in contact with the store so they can better address your concerns, and for me to do so, please just let me know!
I do not wish to waste anyone's time, and I know you were not satisfied with my last response. Please resend another private message to me detailing how Best Buy can further help, sadly, time is not something we would be able to compensate for. I'll be sure to keep an eye on my inbox to see how I can better assist you!
10-26-2018 12:03 AM
The way I see it most people on here look for monetary kick back. All I wanted admission of a mistake on how our system is unable to track how we outsource our instatllation. How the use of a third party limits our ability to hold the installers accountable for mistakes. Instead of painting a perspective that your company is not responsible but act as if you are fixing someone elses problem.
I only used the installation service because I recieved it free with my BOSCH purchase. I would have done it myself, but I just figured it would free up some time. Which I was unfortunatly wrong.
If you do solve this through giving of angift card or gift certificate please donate mine to a church, community home, homeless shelter. They need it more than I do and it will go to paying back the community. If you do this I would be willing to possibly shop at your store again.
10-26-2018 07:58 AM
JJ isn’t available just now, so I’ll be hopping in for you in his place.
I’d like to follow up with you through another private message briefly. That message should be in your inbox shortly.