Delivery & Installation

[Rrcbob]

We just bought a tv and sound bar.  The web site advertised free delivery and a $100 charge for setup.  Our invoice included $250 for setup.  The Magnolia person we worked with said the extra $150 was to connect the sound bar.   Seems like a lot but maybe I don’t understand.  Is this reasonable?

[Elle-BBY Social Media Specialist]

Hello there, Rrcbob,

Welcome to our Best Buy forum community! 

It's important to us that you get the most out of your products, so we appreciate that you opted for a Magnolia Agent come out and set up your new TV and soundbar to ensure everything is set up correctly.

That said, I can understand why that price would be surprising if no one explained the cost, or what the service covered beforehand. I'd be happy to take a deeper look into your service appointment, so I can better explain what that service fee covered.

Using the blue "Private Message" option in my signature, can you please send over your full name, phone number, and email?

Sincerely,

[Enjoythis5]

wow, thank you for answer, that's useful for me