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Posts: 2
Registered: ‎04-24-2019

Sedgwick not responding after sending photos of damage and repair estimate

I see many others have posted about Sedgwick not responding, and I have the same problem.  I reported the damage caused to my kitchen floor while Best Buy delivered a refrigerator on 2/20/2019, got an email from Sedgewick Claims Associate named Sean on 2/25/2019 saying someone would call me, got a call from Sedgewick Claims Associate Nicole on 3/4/2019 who asked me to email photos of the damage and a repair estimate.  Everything was going fine... then nothing happened.

 

It's been seven weeks and there is no response from Sedgwick, and no check in my mailbox.  I have emailed Sean and Nicole, I have left voice messages on their general number 855-932-1338, I have left voice mail for Nicole, I have called 800-620-7409 again and the person tried to transfer me to Nicole but I got sent to a voice mail system asking for a mailbox number (which was not Nicole's direct phone number).

 

What am I supposed to do next?  I agree with others who have said to avoid Best Buy installation services.  If I ever purchase another appliance from Best Buy, they can just deliver it to my garage.

 

Posts: 389
Topics: 19
Kudos: 58
Solutions: 65
Registered: ‎10-19-2017

Re: Sedgwick not responding after sending photos of damage and repair estimate

Hey there, menomonee,

 

We are sorry to hear that you are having trouble getting a call back. We'd be happy to reach out to Sedgwick on your behalf. To do so, we'd just need you to send us a private message with your claim number, phone number, full name, and email. 

 

To send a private message, simply select the blue box labeled Private Message to the right of my signature. 

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-24-2019

Re: Sedgwick not responding after sending photos of damage and repair estimate

Thank you Best Buy support.  Sedgwick contacted me within 24 hours of you reaching out to them.  The Sedgwick rep claimed she never had time over the past 7 weeks to read my emails and listen to my voicemail messages.  I got my settlement payment check yesterday.  WIthout your help I would still be waiting for Sedgwick. Thanks..!

Posts: 3,145
Topics: 47
Kudos: 220
Solutions: 169
Registered: ‎08-21-2017

Re: Sedgwick not responding after sending photos of damage and repair estimate

Hi there, menomonee,

 

Thank you for letting us know how this went! I'm very glad to hear that you received this check. Please don't hesitate to let us know if we can ever assist you in the future, we're happy to help!

AndrewB|Social Media Specialist | Best Buy® Corporate
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