Delivery & Installation

[User903787]

GS came to repair my mounted oven. Damaged the wood framework trying to remount. I was told then (11/8/19) that someone would get back to me. They have not. I've left 6 messages and called Best Buy today and spoke to FIVE PEOPLE and was on the phone for over 30 minutes ONLY TO BE TRANSFERED BACK TO THE SEDWICK VOICE MAIL - I DIDN'T NEED TO SPEND 30 MINUTES ON THE PHONE TO DO THAT.

The mounting complaints online, here in this forum and the BBB are ENDLESS againt this insurance administrator - hey Best Buy - ever think about FINDING ANOTHER INSURANCE ADMINISTRATOR???? Just a thought.

I'm beyond disgusted and trust me, after spending $20K plus at BB for my appliances, I will NEVER DO THAT AGAIN. Customer service is the worst. 

Not even sure you'll do anything about this - so, enjoy reading this is in the breakroom.

Signed, 

Over It.

[User903787]

This is not resolved. I’m agreeing with your frustration. I agree with the customer service at the store level but I will never purchase there again as long as they continue to use Sedgwick as their administrator.

[User903787]

THIS IS NOT RESOLVED. THERE'S NO WAY TO RECANT THE SOLUTION SO I'LL REPOST:

GS came to repair my mounted oven. Damaged the wood framework trying to remount. I was told then (11/8/19) that someone would get back to me. They have not. I've left 6 messages and called Best Buy today and spoke to FIVE PEOPLE and was on the phone for over 30 minutes ONLY TO BE TRANSFERED BACK TO THE SEDWICK VOICE MAIL - I DIDN'T NEED TO SPEND 30 MINUTES ON THE PHONE TO DO THAT.

The mounting complaints online, here in this forum and the BBB are ENDLESS againt this insurance administrator - hey Best Buy - ever think about FINDING ANOTHER INSURANCE ADMINISTRATOR???? Just a thought.

I'm beyond disgusted and trust me, after spending $20K plus at BB for my appliances, I will NEVER DO THAT AGAIN. Customer service is the worst. 

Not even sure you'll do anything about this - so, enjoy reading this is in the breakroom.

Signed, 

Over It.

[User903787]

GS came to repair my mounted oven. Damaged the wood framework trying to remount. I was told then (11/8/19) that someone would get back to me. They have not. I've left 6 messages and called Best Buy today and spoke to FIVE PEOPLE and was on the phone for over 30 minutes ONLY TO BE TRANSFERED BACK TO THE SEDWICK VOICE MAIL - I DIDN'T NEED TO SPEND 30 MINUTES ON THE PHONE TO DO THAT.

The mounting complaints online, here in this forum and the BBB are ENDLESS againt this insurance administrator - hey Best Buy - ever think about FINDING ANOTHER INSURANCE ADMINISTRATOR???? Just a thought.

I'm beyond disgusted and trust me, after spending $20K plus at BB for my appliances, I will NEVER DO THAT AGAIN. Customer service is the worst. 

Not even sure you'll do anything about this - so, enjoy reading this is in the breakroom.

Signed, 

Over It.

[Wesley-BBY Social Media Specialist]

Hello there.

When conducting any type of service within a customer’s home, our main objective is to ensure that the work is completed to the customer’s satisfaction, and that a professional level of respect and care is demonstrated pertaining to the customer’s home. So, we understand that you want to have this resolved and quickly as possible. We want to escalate this on your behalf, but we would like to ask that you provide your personal information to access your account. By supplying your full name, phone number, and email address, along with the claim number that you may have been provided by Sedgwick Claims Management Services, Inc. in a private message, would greatly assist us.  Please forward that information to us securely by simply clicking on the ‘Private Message’ button located to the far right of my signature.

Regards,

[lisavaz]

I know how you feel. If one cannot be treated with respect, caring and understanding, there are many other places that would love and appreciate our business.

To take ones money and when there is an issue display the “It’s your problem not mine” is just not right!

[lisavaz]

I also like to add the POWER of social media!