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New Member
Posts: 2
Registered: ‎08-15-2019

Scheduling issues

Nobody will answer the phones at Best Buy for installations in Memphis TN or Southaven MS. Even the Best Buy Agent Manager could not get anyone to answer the phone at the Southaven store. I was on hold for over 40 minutes before anyone answered and then I was transferred to the local store where they were unable to help me. Courtney the manager on duty sent an email to the GM at the Southaven store. In summary, on July 10, 2019 I purchased $4,655 in appliances; paid for total tech support and the installation for (2) over the range microwave exhausts. Sales receipt shows delivery & installations scheduled for July 29 from 12p - 6p. I took off work to be there. The (installer, a subcontractor for Best Buy) showed up with 1 over the range microwave and a washer & dryer. He did not know why I was not receiving the rest of my order. Later Best Buy notifies me that my appliances would be delivered August 14, 2019; I explained that I needed the other Over the range microwave installed, and I was told it would be taken care of but that I would need to be at the delivery location from 8a - 6p. All appliances were delivered at 8a. I waited until 5:50 and discovered in email that they did not schedule the installer. Then I called the 1-888-237-8289 (since I paid for the privilege on being a Total Tech Support member 😡), Recording said the wait would be 15 minutes, but it was 43 minutes before anyone answered. The Lady said she saw from my order number that the OTR microwave needed to be installed and she would contact my local store and handle it. She did not, she just transferred me to Courtney, the managing Agent at the Poplar Avenue Best Buy in Memphis (who knew nothing). Then I had to give her my order number, she put me on hold for another 10 minutes and told me she cannot get anyone to answer so she could get this install scheduled. I explained that this is exactly what my problem with Best Buy has been. If management cannot help then we are all 🤬.
Posts: 2,820
Topics: 94
Kudos: 196
Solutions: 104
Registered: ‎09-29-2008

Re: Scheduling issues

Hi, PYOAKED745, 

 

Welcome to Best Buy’s online community. Scheduling an installation of any sort should be a fairly easy process, so I'm sure it was a bit confusing to find out your appointment may not have been scheduled as you thought. I'd be happy to take a closer look at this with you.


Please send me a private message with your full name, email address, and phone number to help me review the information for you. To send me a private message, log into the forums, and select the Private Message from my signature bar. 
 

Thank you,

 

 

Karina|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎08-15-2019

Re: Scheduling issues

[ Edited ]

No worries, I went to the store where I purchased the appliances. The sales manager remembered me and his customer service was and is stellar!!! 3rd Party installers are disingenuous to Best Buy’s customer service. Geek squad needs to be installing all appliances as necessary. And the call Center at Wolfchase for 3 Best Buy’s is a joke; 1 answer for every 20 calls is ridiculous. Corporate needs to drop this junk they incorporated a year ago and go back to allowing customers to actually call the stores. Otherwise I can guarantee Best Buy Will Go Under!!! Grateful for an amazing floor sales manager Dave {removed per forum guidelines}! He needs a raise ❤️ Love him and highly recommend anyone in Memphis, TN to seek him out!!!

Highlighted
Posts: 2,820
Topics: 94
Kudos: 196
Solutions: 104
Registered: ‎09-29-2008

Re: Scheduling issues

[ Edited ]

PYOAKED745,

 

I am happy to learn that Dave {removed per forum guidelines} improved the experience for you. Your feedback is greatly appreciated, I am sorry that the 3rd party installers did not provide you the exceptional service that you continue to have from Best Buy, and I will be documenting your concern.

 

Thank you for the update, 
 

^Karina 

 

 

Karina|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!