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New Member
Posts: 2
Registered: ‎08-23-2019

Samsung Note 10+ Preorder Delivery

Hi, i preordered the Samsung Note 10+ from bestbuy canada website and it was supposed to be delivered to my house today ( 23-08-2019 ) as what mentioned in my order page to be delivered on as early of 23-08-2019, any how, since it was late i called the customer service and the surprise was my order was held because of the wireless charge is out of stock, and when i check the website its in stock, so i suggested to do pickup from point claire best buy shop, but they refused and i suggested to send me the phone with buds and when ever they have the wireless charger they can ship it to me but also they refused, so right now am very frustrated because till this time i dont get a notification of the shipment delay, and am traveling on 27-08-2019.

i dont know what they act like that, i really feel its disrespectful atitude to the customers.
Posts: 142
Topics: 7
Kudos: 12
Solutions: 8
Registered: ‎02-08-2019

Re: Samsung Note 10+ Preorder Delivery

Hello, aramzi.
 

We understand how your excitement about getting your new Samsung Galaxy Note 10+ has been tempered by your frustration. Our team primarily works with our USA stores and customers. I would recommend reaching out to our Best Buy Canada partners via the Contact Us options listed on our BestBuy.ca site, as they will be best able to assist you with your questions/concerns.

 

Regards,

Wesley|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-23-2019

Re: Samsung Note 10+ Preorder Delivery

No point of doing that, i have contacted them several times and everytime i just get we are sorry but no solution we can do at the moment, please just wait till we get stock.


so honestly my complain takes contains to part ;

part 1 : The costumers are humans and at least when they call costumers services they should receive an answer that makes them feel the agents are respecting them, not just saying a speech makes you feel they are reading an article or they are answer machines.


Part 2 : Since you are opening the preorder you and keep receiving orders, if any thing happens changes the plans or the schedule an email should be sent before the delivery date with an apology call for the disturbing, so at least you earn the respect of the costumers, or other wise include a gift card or a discount or any thing that makes them feel better, because i strongly believe that reputation of bestbuy will go more down with this unprofessionalism attitude.