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Posts: 1
Registered: ‎11-26-2019

Ruined our family thanksgiving

I purchased a kitchen package on oct 31. 2019. Explained I needed the appliances before thanksgiving. Was told of course. No issues with that. So I found out today. None of my appliances will be delivered until mid dec. I paid for them almost a month ago. After multiple phone calls and store trips today. No one could help me. I now have an empty kitchen and no way to have thanksgiving for my family. No one has been able or willing to help me on this matter. So I just returned 4K worth of appliances. I never received. Thank you Best Buy for cancellation of my family thanksgiving. All I want to do is cry over this. And not shop at Best Buy ever again.
Posts: 2,396
Topics: 31
Kudos: 111
Solutions: 129
Registered: ‎10-19-2017

Re: Ruined our family thanksgiving

Greetings, Robkris!


Welcome to the Best Buy Community Forums!


I appreciate you taking the time to write us regarding your experience with this purchase. Buying new appliances is supposed to be an exciting time, and it saddens me that this was not the case for you. We try to pride ourselves in ensuring we provide great customer service, each and every time. Were you able to reach out to our Appliance Resolution Team at (800) 304-1259? They are in the best position to assist you with your situation. Let me know if you have any other questions.



Deysha|Social Media Specialist | Best Buy® Corporate
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