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New Member
Posts: 7
Registered: ‎08-22-2019

Refrigerator install never done

I had a $1200 Samsung refrigerator delivered. The technician said he doesn’t do the install. When he deliver the fridge raider. However they told me to call back into the store anytime I can have in stock. When I called the store they refused to do the install. Now I’m stuck with a $12 refrigerator and I can’t use it. Do you have a chance to buy anything at Best Buy down. Buy it at Home Depot. Period. This is the worst buying experience ever.
Posts: 326
Topics: 26
Kudos: 51
Solutions: 16
Registered: ‎07-23-2018

Re: Refrigerator install never done

Hello, Maltongy,

 

We appreciate you connecting with us here on the Best Buy Forums, although I wish we were meeting under a better circumstance. A refrigerator is a critical appliance in the home, and most customers would need to have it installed when delivered. That is certainly a service we offer, provided your home is up to code, and our team be able to safely get the work done. We’d be curious to learn more about what happened, and if there might be anything that can be done to assist.

 

For the most efficient resolution, I’d recommend reaching out to our Geek Squad Client Care team. They can be reached at (800) 304-1259. This dedicated line is open from 8 a.m. to 11 p.m. CT, seven days a week. Please let us know if you have further questions.

 

Kind regards,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎08-22-2019

Re: Refrigerator install never done

I tried to reach out the Geek Sqad over 7 times and never made it through. After over 2 hours, I posted here as well as tweeted in Tweeter. Potential customers need to know how bad the service is at Best Buy. If you advertise install, you should have provided it.
Posts: 326
Topics: 26
Kudos: 51
Solutions: 16
Registered: ‎07-23-2018

Re: Refrigerator install never done

Maltongy,

 

Thank you for providing that update, and I am sorry you’ve had a hard time connecting with Geek Squad. The phone number provided, (800) 304-1259, will be the best way to connect with the Geek Squad Client Care team for support with this concern. They will have access to the notes from the purchase, as well as the delivery, so they can provide more insight as to what took place.

 

Installation of a refrigerator is a service that is offered with delivery. If ice and water would be involved, the waterline would need to be pre-existing, and in the proper condition, otherwise, the purchase of a waterline installation would be necessary. More on that can be found here. I’d encourage you to connect with the Geek Squad Client Care team for further assistance.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎08-22-2019

Re: Refrigerator install never done

I had a water kit
New Member
Posts: 7
Registered: ‎08-22-2019

Re: Refrigerator install never done

There was an active one online already present. There’s a fridge raider that had an ice machine in it. All they do is transfer the line from one Fisher to another. I did have the water could as well. The installation as well not done. This is a service that you offer is not provided. Need to schedule it so it does happen.
Posts: 326
Topics: 26
Kudos: 51
Solutions: 16
Registered: ‎07-23-2018

Re: Refrigerator install never done

Maltongy,

 

Thank you for sharing those details. Our Geek Squad Client Care Team will have the tools to get the service scheduled for you. They will also have access to the notes, which they can review to determine why this was not completed during your initial delivery.  Please connect with them at (800) 304-1259, and they will be able to provide further support.

 

All the best,

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 7
Registered: ‎08-22-2019

Re: Refrigerator install never done

Why not have someone reach out to me to schedule a time to have the refrigerator installed?
New Member
Posts: 7
Registered: ‎08-22-2019

Re: Refrigerator install never done

I called 2 tomes. Each time I was put on hold , waited over 5 minutes and the hung up on. In addition, easy stated he or she would call back and did not call back. This is horrible customer service.
New Member
Posts: 7
Registered: ‎08-22-2019

Re: Refrigerator install never done

I got a good squad for different times. Each time I called they said they would put me on hold they put me on hold for over 20 minutes and then hang up on me. I cannot believe you give a toll-free number to a customers car I need to address them an email for everybody to see and then you call them and hang up on her and never resolve the issue this is the worst customer service ever and you should be investigated by the federal government what a shame