08-23-2019 03:19 PM
08-25-2019 01:21 PM
We appreciate you connecting with us here on the Best Buy Forums, although I wish we were meeting under a better circumstance. A refrigerator is a critical appliance in the home, and most customers would need to have it installed when delivered. That is certainly a service we offer, provided your home is up to code, and our team be able to safely get the work done. We’d be curious to learn more about what happened, and if there might be anything that can be done to assist.
For the most efficient resolution, I’d recommend reaching out to our Geek Squad Client Care team. They can be reached at (800) 304-1259. This dedicated line is open from 8 a.m. to 11 p.m. CT, seven days a week. Please let us know if you have further questions.
08-25-2019 02:44 PM
08-25-2019 03:03 PM
Thank you for providing that update, and I am sorry you’ve had a hard time connecting with Geek Squad. The phone number provided, (800) 304-1259, will be the best way to connect with the Geek Squad Client Care team for support with this concern. They will have access to the notes from the purchase, as well as the delivery, so they can provide more insight as to what took place.
Installation of a refrigerator is a service that is offered with delivery. If ice and water would be involved, the waterline would need to be pre-existing, and in the proper condition, otherwise, the purchase of a waterline installation would be necessary. More on that can be found here. I’d encourage you to connect with the Geek Squad Client Care team for further assistance.
08-25-2019 08:18 PM
08-26-2019 11:19 AM
Thank you for sharing those details. Our Geek Squad Client Care Team will have the tools to get the service scheduled for you. They will also have access to the notes, which they can review to determine why this was not completed during your initial delivery. Please connect with them at (800) 304-1259, and they will be able to provide further support.
All the best,
08-31-2019 04:51 PM
09-05-2019 09:30 PM