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New Member
Posts: 4
Registered: ‎07-12-2019

Refrigerator delivery - crooked door & scratch

I had to buy a new refrigerator - the compressor went out in the old one. When I went to the store, I checked if there were any open box available in the model I was getting - nope. So I spent a little more for a brand new 1. Now I have the new one with a crooked door, bent bottom hinge, and a scratch. When I called, I was offered 10% off in the form of a gift card. The amount I would buy a floor model for would be greater than a 10% discount. I don't understand their math. I have tried to call back to resolve this. The wait time right now is 1 hour & 15 minutes. This isn't fun.
Posts: 1,328
Topics: 15
Kudos: 129
Solutions: 82
Registered: ‎10-03-2017

Re: Refrigerator delivery - crooked door & scratch

Hello, elwe,

 

It's never a positive experience when a new item you purchase comes with damages. Since you posted this with us, were you able to reach the store successfully?

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎07-12-2019

Re: Refrigerator delivery - crooked door & scratch

Hi!  Thank you for your response.  I have not reached anyone again.  I couldn't hold for the duration of the wait time.  I am going to have to try again later.  

Posts: 1,328
Topics: 15
Kudos: 129
Solutions: 82
Registered: ‎10-03-2017

Re: Refrigerator delivery - crooked door & scratch

Hello,

 

Gotcha! Feel free to shoot over a private message with your full name, email address, phone number, and your purchase details. I'll see if there's any way I can help from our end!

 

Thanks,

Dave|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎07-12-2019

Re: Refrigerator delivery - crooked door & scratch

[ Edited ]

Erin {removed per forum guidelines}
{removed per forum guidelines}
{removed per forum guidelines}

purchased kitchen aid refrigerator - arrived with scratch on front and bent bottom hinge, crooked door - installers couldn't attach water line - So we have to do that too.

I really don't want to deal with delivery again. It is hard on my work schedule, moving furniture, and pets. I wasn't too keen on the delivery process.

thanks!

New Member
Posts: 4
Registered: ‎07-12-2019

Re: Refrigerator delivery - crooked door & scratch

I wound up returning the refrigerator since the door seemed more damaged then originally thought.  Thank goodness Geek Squad employees delivered the new refrigerator.  Much better experience.  They made sure everything was together, aligned, and explained a bit about the new refrigerator.  They also didn't ding into things and were much more professional.

 

Someone is going to get a killer deal on the broken Kithchenaid I had to return.  I wouldn't trust that it is new with minor damage though.

 

Thanks!