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New Member
Posts: 6
Registered: ‎04-25-2018

Rediculous Radio Install Process

Hello. My husband and I purchased a new stereo for his truck on Saturday, but the install schedule was booked so we scheduled that for Thursday the 29th. When the hacker was ringing us up, he kept saying do you want this part now or do you want to pick up. I dont understand why we would pick anything up...we are having it installed. he ignored us and even when I said I was confused...he kept asking the question. I finally asked him if we had to pick up our products from the store and walk them over to the install place. he said yes but you have to find a manager to let you in or you have to walk outside the building. REDICULOUS. But wait, there is more. today I got an email that said if we didn't pick up our products by friday, they would be returned. so I called the store and asked why they wouldn't hold them until the install date. i was told that wasnt their problem. i had to come into the store before Friday or everything would be returned. if i wanted it, i would have to pick up my parts. then bring them back to the store on the install date. ask for a manager and then hand them our stuff. I was told best buy wont coordinate with the installers. REDICULOUS X2. The guy who sold us our stuff should have explained the process. should have said we only have 1 week to pick up our order or it would be returned. he should have told us we would have to do all the work and to expect that we would be treated rudely. Customer Service IS NOT BEST BUYS STRONG SUIT! Dissapointing and rude.
New Member
Posts: 6
Registered: ‎04-25-2018

Re: Rediculous Radio Install Process

*checker (not hacker...)
New Member
Posts: 6
Registered: ‎04-25-2018

Re: Rediculous Radio Install Process

So Best Buy, thanks for not responding.

Also, on our receipt we got when we had to go into the store last week to pickup our radio and parts for an install this week, we see a note that says "if you scheduled your parts to be available on the day of your install..." Seriously. Did the very uninterested and rude checker have the ability to set the date for pickup? Did the incredibly rude woman I spoke with, who told me that you wouldn't hold our stuff for the install date either lie to me or was missinformed?

Best Buy has THE WORST customer service and THE RUDEST personnel. You should be ashamed.
Posts: 361
Topics: 25
Kudos: 83
Solutions: 24
Registered: ‎10-03-2017

Re: Rediculous Radio Install Process

Hi there, Ncolorado123!

 

Thanks for reaching out to us on the Best Buy Support Forums, and I do apologize that our response came a bit later than usual! 

 

I understand that you have some concerns regarding your recent experience setting up a Geek Squad car installation. It disappoints me to hear about your experience, as we try to make orders like this as seamless as possible, although it does appear that this was not the case here. I'd like to take a look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number or Customer Service PIN

To send me a private message, please click the button labeled "Private Message" in my signature below.

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 6
Registered: ‎04-25-2018

Re: Rediculous Radio Install Process

Hello Vince, There is no "Private Message" link as there is no signature. It merely says Sincerely,

Then Add Comment or Accept as Solution
Highlighted
Posts: 361
Topics: 25
Kudos: 83
Solutions: 24
Registered: ‎10-03-2017

Re: Rediculous Radio Install Process

Ncolorado123,

 

It sounds like you may be accessing the forums via a mobile device, which could explain why you are not seeing "Private Message" as an option. If you’re accessing our site on a mobile device, you may need to switch to “Desktop View” before you’re able to see the “Private Message” button in my signature.

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!