05-02-2019 07:05 PM
My newly installed dishwasher has been is leaking apparently. It appears to be a slow leak that I just noticed and my floor is probably ruined. How do I go about getting you guys to fix my floor and either a give me a new dishwasher with no leak or a better team of installers who know what they are doing? Pretty unacceptable all around. Very concerned about my oven and fridge coming next week. Probably gonna cancel.
05-02-2019 08:02 PM
Found the source... the 3rd party installers failed to use teflon tape on at least 2 fittings... brass to plastic and that same brass (other end) to SS water line.
Claim has been started with Sedgwick. Cautionary tale for all ppl paying for install... watch these people like a hawk.
05-03-2019 10:01 AM
Welcome to the forums!
I truly appreciate you being a loyal customer and choosing us to purchase your new dishwasher. Home install and delivery is meant to go smoothly and professionally. I was a bit discouraged when I read about your experience. I am glad to learn that you have already started a claim with Sedgwick. Please, be sure to stay in contact with them at 1-800-620-7409 until your situation is resolved. Let me know if you have any other questions.
|Deysha|Social Media Specialist | Best Buy® Corporate|
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