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Posts: 2
Registered: ‎10-19-2018

Re: Where is my Dishwasher? Deliver is MIA

I too had a horrendous experience with Best Buy delivery today! My washer and dryer was never delivered and I was given a run around all day on the phone. The delivery people even lied to the “escalation” Dept! The escalation department was no help at all- as a matter of fact I think they made it worse! I stayed home all day today except for 1.5 hours when I had to pick up my son at the airport and now they are saying they can’t deliver until Monday and they can still only give me the 6 hour window of 7 to 1 ! I missed work today and stayed home from 7 until 2:00 and no delivery ever came! Now they expect me to miss work again on Monday! On top of that I’ve got out of town guest here for a weekend wedding and no way to do their laundry! I am disgusted and frustrated and I don’t appreciate everyone saying I’m sorry, but found nothing to make the situation better! My appliances should be delivered to me at 7 AM tomorrow, but they refuse to do that!
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Registered: ‎08-08-2017

Re: Where is my Dishwasher? Deliver is MIA

Hello Shooze28,

 

Thanks for connecting with us here on the forum. Having a functioning washer and dryer may not seem like a big deal until the time comes to do a heaping load of laundry. I know I’d be pretty frustrated if I stayed home from work to accommodate a delivery that never actually occurred, and I regret any inconvenience this caused you or your guests over the weekend.

 

As much as we’d like to, we generally cannot schedule next-day installation or delivery appointments since our drivers’ routes are finalized the evening before. However, I’d be happy to make sure you’re taken care of. Did you end up having these appliances delivered today? 

 

I hope to hear from you soon.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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