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New Member
Posts: 2
Registered: ‎08-23-2019

Re: Ridiculous Home Delivery Service

We too had a horrible experience. We were on the schedule between 1-3 (from the original 1-5). First, I received a text message at 12:35 saying they would arrive at 12:10. Next, they showed up and told my wife they couldn’t fulfill the delivery because we are having floors done. However, we have specific instructions on the order saying even though floors are being worked on the appliances can be delivered and setup in the landing and owners will finish the installation. Now, we are being asked to take time off Monday for the rescheduled installation date. Just follow directions.
Posts: 5,866
Topics: 74
Kudos: 546
Solutions: 335
Registered: ‎12-23-2016

Re: Ridiculous Home Delivery Service

Hello, abuntain,

 

Welcome tot he Best Buy Community forums. Having a busy schedule, I know how disruptive having to reschedule a delivery like this can be.

 

Have you reached out to our Geek Squad Client Care team? They are specifically set up to assist with appliance delivery situations like this. Please give them a call at (800) 304-1259. They should be able to review this and make sure the next delivery is set up correctly.

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-23-2019

Re: Ridiculous Home Delivery Service

We reached out to them as well as the sales associate who told us to call if we had any issues. My question is if you have special instructions, because you moved into a new home, but they delivery team doesn’t read them. Than, why have the special instructions section on the paperwork?
New Member
Posts: 4
Registered: ‎08-25-2019

Re: Ridiculous Home Delivery Service

Had a similar problem. Incompetent people at bb - we're looking for other vendors while awaiting this rescheduling phone call. Good luck.
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Posts: 5,866
Topics: 74
Kudos: 546
Solutions: 335
Registered: ‎12-23-2016

Re: Ridiculous Home Delivery Service

Hi, abuntain,

 

Our delivery drivers should absolutely be reading that special instructions section. Were you able to share this feedback with our Geek Squad Client Care team when you called in? If so, it should be documented so we can work on getting this fixed and preventing it from happening again.

 

If you'd like me to make sure it was documented, please go ahead and send in a private message through the link in my signature. I'll need your name, email address, phone number, and order number to do so.

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!