08-23-2019 04:01 PM
08-25-2019 02:03 PM
Welcome tot he Best Buy Community forums. Having a busy schedule, I know how disruptive having to reschedule a delivery like this can be.
Have you reached out to our Geek Squad Client Care team? They are specifically set up to assist with appliance delivery situations like this. Please give them a call at (800) 304-1259. They should be able to review this and make sure the next delivery is set up correctly.
08-25-2019 10:34 PM
08-26-2019 11:16 AM
Our delivery drivers should absolutely be reading that special instructions section. Were you able to share this feedback with our Geek Squad Client Care team when you called in? If so, it should be documented so we can work on getting this fixed and preventing it from happening again.
If you'd like me to make sure it was documented, please go ahead and send in a private message through the link in my signature. I'll need your name, email address, phone number, and order number to do so.