05-18-2019 08:36 PM
I had the same problem. We ordered a dryer, made arrangements to be home or have someone at the house to accept it, and nobody showed up. I did not get the courtesy of a phone call saying they would be late or that they were not able to come. After calling support when the delivery window was missed, I was expecting a phone call from the district manager that never came as well. As of now, with 3 calls to customer service, 2 chats, and having been on hold for almost an hour on the 4th attempt, I have not been able to reschedule my appointment.
Solved! Go to Solution.
05-19-2019 05:07 PM
Thanks for joining the Best Buy Forums \and sharing your experience with us! If you allow me, I can hopefully turn around your experience to make it a more ideal one for you. If you wouldn't mind just clicking the blue hyperlink next to my signature and send us a private message with your full name, email address, order number, and phone number, I can look into this and help you reschedule.
Looking forward to your response!
|Malik|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!
05-20-2019 08:46 AM
PM was replied to. Your teams are still unwilling to reschedule delivery of my appliance. I have been waiting for yet another call back from the supposed warehouse manager that has not beed returned. You have my money, yet I do not have my order.
05-20-2019 12:09 PM