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New Member
Posts: 4
Registered: ‎05-18-2019
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Re: Not showing up on scheduled date or time.

I had the same problem. We ordered a dryer, made arrangements to be home or have someone at the house to accept it, and nobody showed up. I did not get the courtesy of a phone call saying they would be late or that they were not able to come. After calling support when the delivery window was missed, I was expecting a phone call from the district manager that never came as well. As of now, with 3 calls to customer service, 2 chats, and having been on hold for almost an hour on the 4th attempt, I have not been able to reschedule my appointment. 

Posts: 14
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Solutions: 0
Registered: ‎11-12-2018

Re: Not showing up on scheduled date or time.

Hello, nbee82!

 

Thanks for joining the Best Buy Forums  \and sharing your experience with us! If you allow me, I can hopefully turn around your experience to make it a more ideal one for you. If you wouldn't mind just clicking the blue hyperlink next to my signature and send us a private message with your full name, email address, order number, and phone number, I can look into this and help you reschedule.

 

Looking forward to your response!

Malik|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎05-18-2019

Re: Not showing up on scheduled date or time.

Private message was sent, I appreciate a prompt reply from someone who is able to correct this issue.
New Member
Posts: 4
Registered: ‎05-18-2019

Re: Not showing up on scheduled date or time.

PM was replied to.  Your teams are still unwilling to reschedule delivery of my appliance. I have been waiting for yet another call back from the supposed warehouse manager that has not beed returned.  You have my money, yet I do not have my order. 

New Member
Posts: 4
Registered: ‎05-18-2019

Re: Not showing up on scheduled date or time.

I think this has now been resolved through another department as I have a rescheduled delivery date. I can only hope that another customer doesn't suffer from this big of a breakdown in communication. In the future, if a customer calls because a delivery team never arrived with the order, the one acceptable answer is "I'm really sorry that happened, what day and time would work to get this rescheduled?" A customer should never have to spend 6-8 hours on the phone across 3 days to correct your company's mistake.