03-08-2020 02:17 PM
Funny, I am currently having the same issue. Delivery was scheduled for 1pm. It's now 3:15pm. I called 3 times and got 3 different excuses. Excuse 1, someone called in. Excuse 2, the truck broke down and Excuse 3 they got held up at a prior job and it would be another 2 hours until delivery. Seems a little odd I got 3 totally different excuses from 3 different people. It's like they are trained to give you a made up reason. HOWEVER, I did call the number mentioned in this reply, (800) 304-1259 to see what could be done to help. I got nowhere with that number as well. Please detail what this number was meant to do? Certainly won't help speeding up my delivery or paying me for my wasted time. Totally unacceptable how your company treats it's customers. Shame on you.
03-08-2020 03:43 PM
Welcome to the forum, and thank you for connecting with us! We aim for our delivery services to be a simple and pleasant experience, as we know being home for these appointments can be a hassle with everyone having chaotic schedules these days.
The phone number you mentioned is our Geek Squad Client Care team that is best equipped to handle appliance delivery and installation troubles. I understand you had trouble getting through to them, so I would be delighted to see how I can help. Please see that I am sending you a private message to gather some additional details from you. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
03-11-2020 08:17 AM
Update, Got my dryer (4 hours late). Delivery guys were FANTASTIC!! Left a nice hole in my wall with the box, never hooked the vent up and didn't even take the minute to balance the unit on the floor.
I don't want a refund, I don't want money back. I will patch my wall. I'm just glad this experience is over. I will NEVER buy another thing from Best Buy as long as I live. I will also do everything in my power to stop friends and family from going through the same crap myself, and looking at these posts OTHERS have also gone through.
Shame on Best Buy.
03-11-2020 09:54 AM
Thanks for following up with us on this. I'm sorry that delivery went so poorly. We want to respect your time and your property, and it sounds like we fell short on both here.
Please call our Geek Squad Client Care team at (800) 304-1259. I know you aid you don't want any kind of refund or to return the appliance, but we can help you file a damage claim for this at least. In addition, we can see if we can get someone back out to properly level it for you.
Please let me know if I can help out with anything else.