04-22-2019 03:19 PM
I just kicked the installation team out of my house. Similar issue. They were rude, and unsure of how to shut off the gas. In the end, I asked them to leave my house. The supervisor called my house and said they would reschedule delivery and "try" to honor my request for a different team. I didn't feel that was satisfactory and so I decided to cancel the entire order and not to do business with Best Buy in the future.
If you are considering having Best Buy do an installation, beware.
05-02-2019 04:14 PM
Thanks for sharing your experience with us on the forums! I'm sorry to hear of this experience. I'd be happy to see if there is anything we can do to make this right. Please send me a private message using the "Private Message" button to the right of my signature, and confirm your full name, phone number, and email address.