09-07-2019 03:32 PM
09-07-2019 03:33 PM
09-07-2019 04:45 PM
Thank you for posting to us here on our Best Buy Support Online Forum Community! Purchasing new televisions is quite the investment, thank you so much for choosing Best Buy for your purchase. It sounds like your experience may not have been the kind we’d like our customers to have when choosing Best Buy.
Can you please send us a private message with your full name, phone number, email address and order number? We’d like to take further look into this for you. Please note we’d be unable to guarantee any certain resolution, but we’d like to ensure your concerns are reviewed by the correct team. A private message can be sent to us by choosing the blue “Private Message” button in my signature.