06-13-2019 06:39 PM
06-14-2019 11:41 AM
Thank you for taking the time to reach out to us on the Best Buy forum. It’s disheartening to hear that you believe your vehicle was damaged by one of our Autotechs while they were installing a radio in your truck. If a vehicle is damaged, we would certainly expect our people to be honest in their interactions.
If I misunderstood and the installation appointment was in your name, can you please send me a private message with some additional information? I’ll need your full name, your phone number, your email address, your order number, your service appointment number (if available), and confirmation of which location is your local store. If you happen to remember the names of any of the managers that you spoke to that would be helpful, as well.
If this appointment was in your girlfriend’s name, would she be able to create her own forum account to reach out to us directly with that same information? As you may already be aware, once someone is logged in to the forum, they should be able to send me a private message by selecting the blue “private message” button in my signature below this post.