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New Member
Posts: 7
Registered: ‎05-24-2019

Purchased Tv cannot be delivered nor cancel

I have ordered a TV for delivery on 11/28. After 3 delivery attempts and no call no show, I went to the store to request a refund. Store claimed to cancel but did not. Called customer service to cancel but they said because the order was stuck in transit. At this point I feel robbed. How do I get my TV or money back ???
New Member
Posts: 7
Registered: ‎05-24-2019

Re: Purchased Tv cannot be delivered nor cancel

How do i escalate to corporate? Can a representative reach out to me.

Posts: 11,758
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Registered: ‎01-03-2013

Re: Purchased Tv cannot be delivered nor cancel

Hello, elt5, 


Welcome back to the forum, and thank you for your patience as you awaited our reply this busy time of year! Ordering a new TV during the holidays should be exciting, and we strive to ensure it is a smooth experience. I understand things don't go as anyone hoped though as you had several failed deliveries, leaving you with the desire to simply cancel the order for a refund. This should typically be a simple request, but would have to be updated from its in transit status to do so. 


Looking into this, this would appear to be resolved. Please know though that our team operates out of the Corporate Office, and we greatly appreciate you taking the time to share your experience here with us. If you should still be in need of assistance, please do not hesitate to reach out! 


Tasha|Social Media Specialist | Best Buy® Corporate
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