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Posts: 1
Registered: ‎07-17-2019

Property damage during Best Buy delivery - now we're being ignored

On May 30, one of our front gates was destroyed in a Best Buy appliance delivery completed by FSA Logistics. I filed a claim with Sedgwick, who indicated FSA would be responsible for the damages but they (Sedgwick) would assist me with ensuring FSA met their responsibilities. FSA has since ignored all outreaches by both Sedgwick and me. My case was then moved to an adjuster with Sedgwick, who communicated with me at first but has now been ignoring my emails since June 26th. When I try to call her, I can’t leave a message because her voicemail is full.  This is further compounded by the fact that when we initially went to the store to complain, an “escalation” was created and we were told we’d hear from someone at the site immediately given all the issues (not only was our gate damaged, but the dryer we bought didn’t work). Again, we heard nothing from anyone at the store. We returned the appliances and no intention of shopping with Best Buy again, but we want the gate damage addressed. What can we do when we’re ignored by Sedgwick, who is supposed to be helping us?

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Registered: ‎09-29-2008

Re: Property damage during Best Buy delivery - now we're being ignored

Hi, rlhayden05,

Welcome to Best Buy’s online community. To me, my home is a special sanctuary where I can come to after a long day of work, and be with my family. So, I can relate to having someone come in and cause some damage can stir a lot of emotions. I understand how time-sensitive this situation is for you, and I see how I can partner with to get you the answers that you are seeking. 


To move forward with an investigation, please send me a private message with your name, claim number, phone number, and email address. To do so, log into the forum, and select the Private Message from my signature.

I look forward to working with you,

Karina|Social Media Specialist | Best Buy® Corporate
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