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New Member
Posts: 1
Registered: ‎06-06-2019

Poor communication

We have purchased a TV in store on May 27 and was told it would be delivered yesterday, which is 10 days later. But nothing happened yesterday: no phone call, no message or email. When I called today, I was told somehow the TV wasn't delivered to store and the next delivery date is a week later. I was really shocked. I understand that the TV could be delayed but no communication at all is not something I would related with Best Buy. I guess you always expect customers to call you. How do you do business with such kind of customer service! Really disappointed!   

Posts: 10
Topics: 0
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Registered: ‎11-12-2018

Re: Poor communication

Hello, 

 

Thank you for reaching out to us in regards to your delivery experience. I would be happy to take a look into this for you if you are still needing assistance with this. Would you mind sending us a private message with the name, phone number, and email address that is associated with your order?

 

^Alexis 

Alexis|Social Media Specialist | Best Buy® Corporate
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