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New Member
Posts: 5
Registered: ‎04-15-2019

Please don’t buy appliances at Best Buy

Cautionary tale. It took BB six tries over two months to deliver a dishwasher. They damaged three of them, didn’t get one on the truck in time, cancelled a delivery for no reason, etc. But the real kicker is when they finally got it right, my “case manager” (what a joke) at BB said that the $75 gift card they gave me and the $200 discount on the dishwasher was all the compensation they would offer. No remorse for making me take 6 days off from work to be home for a delivery that never happened. I WILL NEVER buy another appliance from these clowns.
Posts: 5,866
Topics: 74
Kudos: 546
Solutions: 335
Registered: ‎12-23-2016

Re: Please don’t buy appliances at Best Buy

Hi, Polidori,


Welcome back to the forums. I’m relieved to hear that your dishwasher was deliver at last. I apologize for the delay and multiple issues with that delivery.


If you have any outstanding concerns, or would like to further discuss that gift card, I encourage you to reach back out to your case manager. They’ll be best positioned to assist going forward.


For my part, I appreciate your feedback on this. I’m confident we’ll provide much better service should you ever shop with us again. I hope you’ll give us that chance. 


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎04-15-2019

Re: Please don’t buy appliances at Best Buy

Give you another chance? You’re kidding, right. It took TWO months for BB to deliver a lousy dishwasher and despite the gross negligence over and over again BB refused to offer suitable compensation. I hope to blast social media for months and months urging people not to buy appliances from BB.