02-09-2020 05:06 AM
Solved! Go to Solution.
02-10-2020 12:57 PM
Good afternoon, lthXero,
Welcome back to our forums, and thank you for taking the time to share your experience with us. While I’m glad our phone support teams at (888) BESTBUY or (888) 237-8289 were able to resolve this matter for you, it’s disheartening to hear you had to go through so much with our Modesto, CA store before reaching the resolution you were looking for.
Any feedback we receive here at Best Buy is taken very seriously, so I’m glad you took the time to call our attention to this particular experience. Please know I’ll be documenting your feedback here at our Corporate Headquarters, as well as forwarding your post to the appropriate leadership at our Modesto, CA store, so they might address any coaching or training opportunities that may present themselves.
Thank you again for your feedback, and if you ever have any other issues with your Best Buy purchases in the future, please don’t hesitate to visit our Support Forums again.