10-17-2018 02:17 PM
10-18-2018 02:12 PM
I appreciate you taking the time to reach out to us on the Best Buy forum to tell us about your recent experience when purchasing a new fridge with the financing option. It sounds like it hasn’t gone as smoothly as we would like, so I would be happy to speak to you further about the situation.
In terms of My Best Buy points, as you mentioned that you bought the fridge with the financing option, as you can see from the informational page on BestBuy.com here, customers have the choice of receiving 5% back in rewards or flexible financing. Due to this, Best Buy would not be able to provide points for a purchase when a customer has chosen the financing option. All that being said, while a purchase doesn’t qualify for points when selecting promotional financing, it should still count towards reaching Elite and Elite Plus status. While I understand this isn’t the answer you were hoping to hear, I’m glad to be able to clarify.
In terms of your concerns about service from phone agents, I would advise that there is not currently a customer service email for general inquiries. I’m disheartened if there was any confusion when you were speaking to a phone representative. That being said, customers do have access to customer support over the phone at 1-888-BEST BUY (1-888-237-8289). We on the Best Buy forum are also happy to help with questions here.
Best Buy strives to provide excellent service and it sounds like your situation fell short in many regards. With that in mind, I will gladly record your feedback here at the Corporate Office so it can be available for internal reference and review. Customer feedback can be used to influence training and coaching opportunities going forward as Best Buy believes we should always work toward improving overall customer experiences. So I can do this, please send your full name, phone number, email address, and any order numbers you may have available for delivery or repair. To keep your information secure, send those details in a private message by selecting the blue “private message” button in my signature.