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Posts: 2
Registered: ‎11-03-2019

Ordered on 9/29/19. Two delivery attempts were cancelled by Best Buy!

I'm so frustrated. I ordered over $3,000 of appliances on my order here. I was called and emailed that I would be receiving my cooktop, microwave, refrigerator AND microwave. I gave away my old dishwasher on 10/25. I have the delivery guys show up on 10/26(scheduled time on 7-1, estimated 9-11....they show up at 1:15). No dishwasher. 

I call Monday to reschedule. It gets set up for 11/2 7-1. I get a call on 11/1 stating the delivery had to be cancelled because they don't have it. I call customer service to reschedule and she offers me a date, but says it's not n the warehouse. I ask her, "is there a point to me scheduling an appointment when you don't know when it will be there?" She said no. 

So, here I am. A month after ordering. 2 scheduled deliveries have come and gone. No dishwasher. $3,000 spent on this order with years of buying TVs, cell phones, stereos, iPads, music, laptops, speakers from Best Buy, spending thousands of dollars at other times. I can't believe this is happening. 

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Posts: 278
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Registered: ‎02-08-2019

Re: Ordered on 9/29/19. Two delivery attempts were cancelled by Best Buy!

Hey, MikeSpalt,

 

I'm so sorry to hear about this! I know I hate washing dishes by hand, and I'm so sorry for any inconvenience this has caused. It is not ideal to have to go any length of time without a dishwasher, let alone your brand new appliances. 

 

At this time, it sounds like the dishwasher is out of stock, and new inventory may arrive in the future. I'd like to look into this further and see what I could do to help. Please send me a private message, using the link in my signature below, with the following:

 

Your full name

Email address

Phone number

Order number

 

Looking forward to hearing from you,

 

Meg|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-03-2019

Re: Ordered on 9/29/19. Two delivery attempts were cancelled by Best Buy!

Just sent you a PM