Delivery & Installation

[Abdullah2]

Bought a washer and dryer online on Tuesday May 15th 2019 and scheduled it for today, Saturday May 18th 2019. Arranged everything, took off from my job and wasted my time. Then i recieved a call telling me that they can not make it today and I should get it by or after Monday May 20th 2019.
Please tell me what is the point of scehduling when I see so many people here complaing about it? How are we going to give you guys our business again? Also, who will be compensating earnings from my job?

Thank you.

[Malik-BBY Social Media Specialist]

Hi, Abdullah2,

Welcome to the Best Buy Forums! Thank you so much for taking your time to reach out to us about your washer and dryer purchase. Now, the given circumstance do not seem ideal, but I would love to look into your order and see what is going on for you. Could you please click the blue hyperlink next to my signature and send me a private message including your full name, order number, phone number, and email address? That way I can pull up your order to provide further assistance.

Best wishes,

[Kft86332019]

I can relate, I posted a review on YELP.

So sadly on may 5th I ordered a GE refrigerator, anticipating 3-4 days, I was told the next available date was may 20th (15 days later), item ordered. Fast forward Friday, 5/17, l received a txt update confirming delivery date/time frame. The yesterday, may 19th, I received a text confirming delivery date/time, then a call telling me the refrigerator I ordered was not in stock and the earliest next available delivery date is may 31st (11 days after original date).

So be aware if best buy says 3-4 days for delivery for appliances what they actually may mean is 26 days.

Broken supply chain/customer care. I will not be a repeat customer.